High Volume Import Auto Dealership is seeking a dedicated, professionally oriented, customer service minded Service Advisor to join their dynamic growing Service Team. Previous Service Advisor or Automotive Customer Service Experience is required. Previous Import Dealership Experience is a plus.
Perform service drive processes 100% of time with every customer.
Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon.
Communicate with service customers to determine the nature of the mechanical problems.
Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicles work will be completed.
Obtain customer and vehicle data
Maintain a dealership-prescribed standard for hours per customer repair order written.
Inspect all vehicles for bodywork, notify the customer if work is needed and provide an estimate for body shop work.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacture's specifications, using maintenance menus.
Keep a daily log of repair orders written, status as well as carryovers.
Handle minor customer complaints and misunderstandings.
Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
Deliver vehicles to customers and answer any questions, review work performed and explain charges and coverage.
Interpret warranty information and policies to customers.
Advise customers of parts ordered and make an appointment to have them installed before customer leaves.
Assist the service manager as necessary.
Follow company safety procedures to avoid exposure to fumes, dirt, dust and harsh chemicals.
Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers.
Adheres to all company policies, procedures and safety standards.
Good driving record with a valid driver's license.
Must be able to pass a pre-employment drug screen and background check.
We provide a very competitive pay plan and benefits package.
Our dealership is a state of the art drug free facility.
If you qualify for this auto jobs opportunity, apply today with the auto jobs leader, Dealership Experts.