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Automotive Service Advisor / Writer

automotive service advisor

Automotive dealership service departments forget the importance of having great service advisors / writers who are your fixed operations sales force. This is the difference between dealerships that are grossing at 55% absorption and the dealerships that are at or above 80% absorption.

 

Service writers, when trained with best practices and processes, have an ethical approach that is very essential to the position. This is so they can reach a higher dollar per R.O. (repair order) in customer pay, and increase customer retention for fixed and variable operations. Most importantly, trained service advisors carry above industry average C.S.I. (customer satisfaction index) within their dealership. This teaches them the same sales skills such as meet and greet, qualifying, and incoming calls is just to name a few areas where improvement is always available that will instantly put net profit to the next income statement.

 

At Dealership Experts we know how to raise absorption without raising your compensation, which in unison will increase net profits. We approach the service department as the source of future business for sales and service while creating that "I care" attitude that you and your customers will notice immediately when visiting.

 

Contact Us at Dealership Experts today and let us get you to your absorption goals and create a customer retention level that will keep your dealership in business for years to come while adding the blue sky needed for future value.

 

 

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